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Privacy policy

This privacy policy informs you about processing of personal data.

This privacy policy is available on our website and may be printed at any time.

For information on data processing for our recruitment process please refer to our careers privacy policy.

We reserve the right to adjust this privacy policy at any point in time to ensure that it is in line with the current legal requirements at all times, or in order to accommodate changes in the application process or other processes.

General information

What are personal data?

“Personal data” are any information relating to an identified or identifiable individual person, such as a person’s name or also their hobbies.

“Processing” of data means any operation or set of operations carried out with or without the aid of automated processes relating to personal data, such as collection, recording, organisation, sorting, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or integration, limitation, erasure or destruction.

The legal basis for data protection can be found in particular in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (“General Data Protection Regulation”, GDPR), as well as in the Federal Data Protection Act (BDSG) and Telemedia Act (TMG).

We process personal data only to the extent necessary and for the purpose of providing a functional and user-friendly internet presence, including its contents and the services offered there.

Controller:

airfocus GmbH

airfocus GmbH, Jungfernstieg 49, 20354 Hamburg

Represented by Managing Directors: Malte Scholz, Christian Hoffmeister and Valentin Firak

Registered with the local court of Amtsgericht Hamburg under HRB 149263

Contact for data security:

PROLIANCE GmbH / www.datenschutzexperte.de

External DPO

Leopoldstr. 21

80802 Munich

E-Mail: datenschutzbeauftragter@datenschutzexperte.de

We also refer to the further third party providers named in this privacy policy who control your data.

Controller is any natural or business person, which decides on the purpose and means of data processing on its own or jointly with others.

Scope and location of data processing

We as well as our external service partners process your data for the purpose of providing the website and our services, including providing hard- and software through such external service partners. The data categories affected are contact information, user behavior or other information that constitutes personal data provided to us. We process your personal data in the EU/EEA. If we process personal data outside the EU/EEA, data protection standards applicable in the EU are ensured and we will inform you accordingly. For details on other controllers or processors processing your data for the purposes mentioned in this privacy policy please refer to the table below.

We process your personal data as follows (or as otherwise described in this privacy policy or information provided to you):

DataPurposeLegal Basis
contact data, contract data, usage data, other data providedCommunication in order to establish, implement and/or process a contractual relationship (also orally) with youArt. 6 para. 1 s.1 lit. b. GDPR
contact data, contract data, other data providedcompliance with legal obligations, e.g. commercial, tax and social security detention obligationsArt. 6 para. 1 s.1 lit. c. GDPR
contact data, contract data, other data providedenforcement, exercise and defense of legal claims with our legitimate interest that may be, for example, in the assertion of legal claims and defense in legal disputesArt. 6 para. 1 s.1 lit. f. GDPR
contact data, usage data, other data providedanalysis of data with our legitimate interest of, for example, quality assurance or marketingArt. 6 para. 1 s.1 lit. f. GDPR
contact data, usage data, other data providedconsent to data processing for the purpose named in this privacy policy or information provided to youArt. 6 para. 1 s.1 lit. a. GDPR

In the event you refrain from providing such data you may face legal disadvantages, for example, no answer to your email send to us.

Furthermore, we have implemented technical and organizational measures to ensure that the data protection regulations are observed both by us and by external service providers. The website is operated through a safe SSL-connection. If an SSL-connection is activated third parties are prevented from reading any data that are transferred by you to us.

Your rights

You have the following rights:

  • the right to access,

  • the right to rectification or erasure,

  • the right to restriction of processing

  • the right to data portability,

  • the right to withdraw your consent.

You further have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data based on point e or f of Art. 6 para. 1 s.1 GDPR, including profiling based on those provisions.

To act according to your rights set forth above you may contact us via email to privacy@airfocus.com.

You have the right to lodge a complaint with the data protection authority of your choice (for example der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Str. 22, 20459 Hamburg).

Storing and deleting data

The data are deleted if you withdraw your consent and/or such data are no longer necessary for the purpose of processing. We or the engaged third party services delete your data according to the following criteria: Time and completion of requests, lapse of legal retention periods, settings provided by third party providers etc. Furthermore, we store your data if we are obliged to do so in accordance with legal retention periods (e.g. German Commercial Code (HGB) or German Fiscal Code (AO)).

Data processing on the website

Visiting the website

We (or the web space provider) collect data on each visit to our website (so-called server log files) for statistical evaluations for the purpose of optimizing our services and in order to guarantee the stability and operational security of the website.

DataPurposeLegal Basis
name of the website visited, file, date and time of the visit, data amount transferred, information on a successful call, browser type as well as version, operating system of the user, referrer URL (the page visited before), IP address and the requesting provider as well as the following, if a mobile end device is being used: country code, language, name of device, name of operating system and versionoptimizing our services and in order to guarantee the stability and operational security of the websiteArt. 6 para. 1 s.1 lit. f. GDPR based on our legitimate interest of quality assurance
See abovecompliance with legal obligationsArt. 6 para. 1 s.1 lit. c. GDPR

Cookies

Our website partly uses so-called technical cookies for a user friendly and technical adequate presentation of the website. Cookies are small text files which are stored on your device and in your browser.

We use so-called session cookies. After the end of the session these cookies will be deleted automatically. The session cookies are used in order to associate successive page requests with the individual users, who at the same time access our website. Other cookies will be stored on your device until you delete them. These cookies enable us to recognize your browser during your next visit. We also use third party cookies for different purposes, including marketing. For details please refer to the following section and the list of third party cookies and providers used by us (see table below):

OPT-OUT: You can adjust your browser to notify you, before you receive a cookie or to decide to accept cookies on a case-by-case basis, to completely or partly exclude all incoming cookies and to activate the deletion of cookies automatically when the browser is closed. You may manage many online advertisement cookies provided by companies via the American web page http://www.aboutads.info/choices/ or the web page of the European Union http://www.youronlinechoices.com/uk/your-ad-choices/. We would like to inform you that the usage and especially the convenience of usage without using any cookies may be limited.

In the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly and technical correct website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).

Third party cookies, similar technologies and other third party services on the website

This website uses third party cookies and similar technologies. Some of these third party cookies and similar technologies are necessary for our online service (category “necessary”), some are needed for improving the functionality of our online services (category: “functional”) and some are used by us for marketing purposes (category “marketing”). Through our cookie banner you may manage, which of these third party cookies and similar technologies are active or not. Details about the third party cookies, similar technologies as well as other third party services used on our website are set out in the table below.

Contacting us, newsletters

Contacting us; emails

If you send us any requests via email or otherwise contact us your details in this request are processed by us as follows:

DataPurposeLegal Basis
contact data, name, email address and other data provideddeal with your inquiry or to be able to contact you at a later time for follow up questionsArt. 6 para. 1 s.1 lit. a GDPR

Newsletter

With the email newsletter we inform you about our products and services. For the registration to the newsletter only the email address is needed. If you register for the newsletter, your email address will be transmitted to us (or to the engaged third party provider) and stored there. After registration, you receive an email to confirm the registration (“double opt-in”).

DataPurposeLegal Basis
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationregistration of the newsletter; this storage serves solely as proof in the event that a third party misuses an email address and registers for receiving the newsletter without the knowledge of the authorized partyArt. 6 para. 1 s.1 lit. a GDPR
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationSending newsletters based on your consentArt. 6 para. 1 s.1 lit. a GDPR
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationSending newsletters based on an existing relationship with youArt. 6 para. 1 s.1 lit. b GDPR, Section 7 para. 3 German Unfair Competition Act (UWG)
IP address, browser type and operating systemanalyze the behavior, such as whether users open the email sent or click certain links in emails (when the newsletter is opened, the contained information (so-called web-beacon) connects to the servers of Segment in order to analyze the behavior)for such data processing our legitimate interests (or the legitimate interests of third parties) in quality assurance or marketing applyArt. 6 para. 1 s.1 lit. f GDPR

We use third party providers for the purpose of sending newsletters. For this purpose, the service processes the IP address, device name, mail provider, first and last name and date on servers in the USA. For more information please also refer to the list of third party providers set out here (see table below):

Withdrawal of consent / OPT-OUT: You can withdraw their consent to the processing of Data for the purpose of sending the newsletter or evaluation of related data at any time. The withdrawal can take place over a link, which is contained in each newsletter, or by separate message to us. You will not incur any costs other than the transmission costs according to the basic tariffs.

Data processing when using airfocus software

When signing up for our software service or entering into an agreement with us, we will process your data on the basis of initiating a business relationship or continuing an existing business relationship (legal basis Art. 6 para. 1 s.1 lit. b GDPR).

We act as data processor for our (business) customers (see our data processing agreement (DPA)). For more details on the use of your data for our software service please also refer to our terms of service.

Pages on external social media

We operate social media pages, whereas data are processed by us and the provider of the social media. This type of service allows interaction with social networks or other external platforms directly from the pages of airfocus.com.

The respective provider of social media assumes the data protection obligations towards you, such as information on data processing, and is the contact person for rights. This follows from the fact that such provider has direct access to the relevant information on the social media pages and the processing of data. However, you are also welcome to contact us if this should become necessary and we will then forward the request to the respective provider if necessary.

With social media pages we can communicate with and provide you with interesting information. We may receive further Data through comments, shared images, messages and reactions, which we then processes to answer or communicate with you. If you use social media on several end devices, a cross-device analysis of the data can take place. Furthermore, the providers of the social media pages may also use cookies and tracking technologies to analyze and improve their services.

Data processing takes place with consent or for the purpose of answering user enquiries (Art. 6 para. 1 s.1 lit. a or b GDPR) or on the basis of legitimate interests in improving the services, advertising and marketing activities and presentation to the outside world (Art. 6 para. 1 s.1 lit. f GDPR). The interaction and information obtained through airfocus.com are always subject to your privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when you do not use it.

It is recommended to log out from the respective services in order to make sure that the processed data on airfocus.com isn’t being connected back to your social media profile.

The social media providers may process your data outside the EU/EEA (mainly: USA). The US companies by Facebook, Twitter and LinkedIn are each certified according to the EU-US-Privacy-Shield agreement and thus guarantees compliance with data protection regulations in the EU (see: https://www.privacyshield.gov/list).

Page insights on Facebook

Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland) and we use the Page Insights function to process statistical data from Users of Facebook pages (see also the agreement at: https://www.facebook.com/legal/terms/page_controller_addendum). This involves the processing of data in the form of so-called 'page insights', which are described in more detail at https://www.facebook.com/business/a/page/page-insights.

Evaluations and statistics are generated in the form of page insights from the usage data of the Facebook pages, which support us in improving marketing activities and external presence. We may also learn about users and their behavior who interact with or use our Facebook Pages to display relevant content and develop features that may be of interest to them. These page statistics show, for example, which people from certain target groups interact most with Facebook Pages or which content on the Facebook Page was visited, shared or licked when and how often. When classifying people into target groups, demographic data or data about the location of a person is also included in order to place targeted advertisements with these people. The data collected in this way is statistically processed and usually anonymous, i.e. we cannot establish any reference to the individual person. Information on these page insights and data processing can be found, for example, in Facebook's data protection statement at https://www.facebook.com/policy.php or at https://www.facebook.com/business/a/page/page-insights. Facebook also uses cookies and storage technologies. More information can be found here: https://www.facebook.com/policies/cookies/

Settings: https://www.facebook.com/settings

Page insights on Instagram

When using Instagram and you have an account there, Instagram can assign your activities to your profiles there. Instagram (by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland) and we use the Instagram Insights function to process statistical data from users of our Instagram pages (see also for Facebook which is connected to the provider of Instagram the agreement at: https://www.facebook.com/legal/terms/page_controller_addendum). This involves the processing of data in the form of so-called ‘Instagram Insights’ which are described in more detail at https://help.instagram.com/788388387972460?helpref=faq_content. Instagram also uses cookies and similar technologies. For more information please refer to: http://instagram.com/about/legal/privacy/

Settings: https://www.instagram.com/accounts/privacy_and_security/

Data processing on the Twitter page

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network by us. We may interact with data included on the Twitter Page via the service by Twitter (Twitter, Inc., 1355 Market Street #900, San Francisco, CA 94103, USA / Twitter International Company, Attn: Data Protection Officer, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland). Twitter also uses Cookies. More information: https://twitter.com/de/privacy

Settings: https://help.twitter.com/de/managing-your-account/ / https://twitter.com/personalization

Data processing on the LinkedIn page

We may interact with data included on the LinkedIn Page via the service by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland / LinkedIn Corporation, 1000 W. Maude Ave., Sunnyvale, CA 94085, USA. LinkedIn also uses Cookies. More information: https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

Settings: https://www.linkedin.com/psettings/privacy

List of third party cookies and similar tools as well as third party providers

Name, providerPersonal data affectedPurposeLegal basis for data processingMore information / OPT-OUT
Necessary Cookies
Segment (by Segment.io, Inc., 100 California St Suite 700, San Francisco, CA 94111, USA; EU representative: Segment Technologies Ireland, Limited c/o Segment.io, Inc. 100 California Street, Suite 700 San Francisco, CA 94111 USA)Cookies; Usage DataContact data management and message sending serviceData processing is based on the contractual relationship with the website visitor / user based on Art. 6 para. 1 s.1 lit. b GDPR. Data based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of data management.More information OPT-OUT
Functional Cookies
Intercom (by Intercom Inc. /Intercom R&D Unlimited Company, 55 2nd Street, 4th Floor, San Francisco, CA 94105, USA)Data added to customer support chat; cookies; usage dataCustomer support, data base management and communicationData processing is based on your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR) and for engaging a support relationship (legal basis Art. 6 para. 1 s.1 lit. b. GDPR).Intercom GDPR Compliance
Marketing Cookies
Albacross (by Albacross Nordic AB, Malmskillnadsgatan 42, 111 57 Stockholm, Sweden)Cookies; Usage DataTargeted advertising purposes. For the purpose of clarity, targeted advertising is focused on companies, not individualsIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Albacross Privacy Policy
Bing (by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland)Trackers; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Microsoft Privacy Policy
Clickcease (by CHEQ AI Technologies (2018) Ltd., 23 Yehuda HaLevi Street, Tel Aviv 65136)Trackers; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Settings: CHECK AI Technologies Privacy Policy
Facebook Remarketing (by Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; for EU: Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland)Cookies; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Settings: Facebook, Facebook Privacy Policy
Firstpromoter (by Igil Webs SRL, Str. Talmacelului, nr. 30, Talmaciu, Sibiu, Romania)Contact Data (name, email address); Leads: Contact Data (not always required), Usage Data, CookiesAffiliate marketing programIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Affiliate Terms, Firstpromoter GDPR, Firstpromoter Privacy Policy
G2 (by G2.com, Inc. 100 S. Wacker Drive, Suite 600, Chicago, IL 60606, USA.)Cookies; Usage DataTrack how G2 product profile influences buyer behavior by tracking visitors who navigate between G2 product profile and airfocus websiteIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).G2 Privacy Policy
Google Ads (by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)Cookies; Usage DataAnalyze and show relevant adsIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Settings / OPT-OUT: Google Ads, Google Privacy Policy
Google Analytics (by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)Cookies; Usage DataTrack and examine the use of airfocus.com, prepare reports on its activitiesIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).OPT-OUT: Google Analytics, Google Privacy Policy
Google Tag Manager (by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)Contact Data; Cookies; Usage DataContact data management and message sending serviceData processing is based on the contractual relationship with the website visitor / user based on Art. 6 para. 1 s.1 lit. b GDPR. Data based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing.OPT-OUT: Google Analytics, Google Privacy Policy
Hotjar (by Hotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta)Usage DataTrack and examine the use of airfocus.com, prepare reports on its activitiesArt. 6 (1) a) DSGVO GDPR.More information / Privacy Policy / OPT-OUT: Hotjar
Hubspot (by Hubspot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA)Cookies; Usage DataContact data management and message sending serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).OPT-OUT: Hubspot Cookies, Hubspot Privacy Policy
LinkedIn Remarketing (by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland; US affiliate: LinkedIn Corporation, 1000 W. Maude Ave., Sunnyvale, CA 94085, USA)Cookies; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Settings: LinkedIn, LinkedIn Privacy Policy
Microsoft Advertising (by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland)Trackers; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Microsoft Privacy Policy
OpenAI (by OpenAI, L.L.C. 3180 18th St San Francisco CA 94110)Usage DataAI-enabled functionalityArt. 6 (1) a) DSGVO GDPR.
PostHog (by PostHog Inc, 2261 Market Street #4008, San Francisco, CA 94114)Cookies; Usage DataTrack and examine the use of airfocus.com, prepare reports on its activitiesIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).More information / Privacy Policy / OPT-OUT: PostHog
ProfitWell (by Paddle.com Inc. of 3811 Ditmars Blvd, #1071 Astoria, New York, 11105-1803, USA)Cookies; Usage Data; Contact Data (name, email, payment info)Analyze revenue and users’ (commercial) activity on airfocus.comIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Paddle Privacy Policy
Segment (by Segment.io, Inc., 100 California St Suite 700, San Francisco, CA 94111, USA; EU representative: Segment Technologies Ireland, Limited c/o Segment.io, Inc. 100 California Street, Suite 700 San Francisco, CA 94111 USA)Contact Data; Cookies; Usage DataContact data management and message sending serviceData processing is based on the contractual relationship with the website visitor / user based on Art. 6 para. 1 s.1 lit. b GDPR. Data based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing.Segment Privacy Policy OPT-OUT
Sleeknote (by Sleeknote ApS, Ankersgade 12C, 1, 8000 Aarhus)Cookies; Usage DataAnalyze and show relevant adsIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Sleeknote GDPR
Stripe (by Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210 Ireland)Usage DataProcessing payment processesIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Stripe Privacy Policy
Twitter Remarketing (by Twitter, Inc., 355 Market Street #900, San Francisco, CA 94103, USA; for EU: Twitter International Company, Attn: Data Protection Officer, OneCumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland)Cookies; Usage DataRemarketing and behavioral targeting serviceIn the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of marketing, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).Settings / Privacy Policy: Twitter
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