airfocus

HELP / FAQ

airfocus help center for people in need. What can we do for you today?
Who is airfocus for?
Since all leaders and managers share common decision-making-challenges, airfocus is great for any decision maker in any industry. Find inspiring use cases and case studies here.
Can I use airfocus with my team?
Yes. We provide plans for teams with at least 3 seats. Start a 30 day free trial now.
What integrations do you provide?
We provide import integrations into Trello (see a detailed how to guide here), Jira (see a detailed help article here) and Asana and will launch more in the upcoming months. The integrations enable you to import items (Jira issues, Trello cards or Asana tasks) into airfocus. Two-way syncronization (allowing you to see your focus scores in the systems) is currently onyly available for Trello.
Is my data secure?
Yes, your data is safe with us. Security and privacy of your data is our number one priority. We perform automated and manual security testing on a regular basis. We also work with third-party security specialists to keep our platform safe and secure. We host our platform on highly-secure German servers that are TÜV-certified (ISO 27001).

We've created a privacy policy to describe how we collect, use, and handle your information when you use our service. For details, see https://airfocus.io/privacy.
How can I contact you?
We are here for you. Please don't hesitate to contact us if you have any questions, suggestions, or if you'd like our opinion on some peculiar prioritization problem.

Reach out through the chat widget in the bottom right of the page, or email us at [email protected].

Do I need a credit card to try airfocus?
No, you can start your free trial without submitting any credit card information. Upgrade to a paid plan at any time from the in-app billing page.
What payment methods do you offer?
You can pay with any of the major credit and debit cards.
How does the trial work?
Once you sign up for our trial, you will have full access to all functionality for 30 days. You can also invite unlimited number of colleagues to test all our collaboration features.

We will notify you shortly before the end of your trial and you will have the option to upgrade to any of our plans.
What is the focus score and how is it calculated?
Focus scores are cumulative numbers that measure the priority of a specific item in your document. The higher the score, the more priority the item holds. Scores are calculated based on factors and criteria you define. You can adjust how much each of these should be taken into consideration in your documents' weighting settings.
How does the JIRA integration work?
Please find a detailed manual / guide here.
How does the Trello integration work?
Please find a detailed manual / guide here.
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Your data is safe with us. We host our platform on highly-secure German servers that are TÜV-certified (ISO 27001). Read more.
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